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HP
Technical Support Representative(Voice)
Join HP as a Technical Support Representative in Bangalore. Resolve technical issues, assist customers, and leverage your IT skills. High school diploma required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 19, 2025
This role is responsible for independently addressing customer concerns using established protocols, resolving moderately complex technical issues, and providing comprehensive responses about products and services.
Requirements
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 1-4 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.
- Active Directory, Agile Methodology, Automation, Computer Hardware, Computer Science, Desktop Support, Help Desk Support, Information Technology Infrastructure Library, Issue Tracking, IT Service Management, Linux, Microsoft Azure, Microsoft Office 365, Microsoft Windows 10, Operating Systems, Peripheral Devices, Scripting, ServiceNow, Technical Support, Windows Servers
Requirements Summary
High School Diploma or equivalent, 1-4 years of experience in remote support or related field, knowledge of various IT technologies and systems
