Technical Support Specialist

We are looking for a Technical Support Specialist to join our RELEX family in Atlanta. You’ll join the Technical Support team and help the team achieve its goal of satisfying customer needs and respecting SLAs. The position will focus on our Space & Assortment side of the business, which allows customers to create planograms and optimize them as part of our unified platform.

Requirements

• Minimum 2 years of Application or Internal IT Support experience or Application Support experience
• Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others)
• SQL Query Writing for reporting, data manipulation and investigation
• Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc.
• Understanding of ITIL best practices for customer support
• Basic understanding of networking principals
• Software troubleshooting and problem-solving skills

Benefits

• Competitive compensation
• The choice to work wherever and however you are most productive
• 15 days of paid time off, 12 paid sick days, and 13 company holidays
• Up to 2 paid volunteer and charity days a year, a generous $500 work-from-home stipend and maternity and paternity leave
• All standard health benefits with various plans to choose from