Technical Support Technician

Technical Support Technician position with a contract opportunity to provide top-notch technical support and ensure seamless IT operations. On-site role in Minneapolis, MN, with a dynamic environment for enhancing technical skills and delivering exceptional customer service.

Requirements

• 2+ years of on-site technical support experience or equivalent hands-on experience
• Strong troubleshooting skills with Windows (90%) and Mac (10%) operating systems
• Experience with ServiceNow ticketing system and asset management
• Basic networking knowledge (cable tracing, troubleshooting)
• Excellent customer service, communication, and problem-solving skills
• Ability to travel occasionally to support other locations and provide after-hours support when needed

Benefits

• Competitive pay
• Opportunities for professional growth and skill development
• Gain exposure to enterprise-level IT support and VIP user interactions
• Work in a collaborative team environment where your contributions matter