Technical Writer

As a Technical Writer at ServiceNow, you will work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation. You will gain a basic understanding of ServiceNow's products and users and a deeper understanding of the specific features and user base you support.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Understanding of content development life cycles and processes
• 1-2 years work experience (may include internships) in technical communication
• Samples of prior technical writing work, school assignments, or other writing that demonstrate ability to communicate complex ideas or technical information clearly
• Experience authoring in DITA, Markdown, or another structured authoring architecture
• Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
• Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines

Benefits

• Base pay of $87,700 - $136,000
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs