Technology Analyst - Platform (Linux & MySQL)

Technology Analyst - ServiceNow Platform role involves working with the ServiceNow Platform and Linux OS, resolving technical cases, and collaborating with teams to debug issues. The role requires a good understanding of ITIL Process Knowledge, Agile Methodology, and Development Lifecycles & Release process. The ideal candidate will have experience in troubleshooting technical issues, excellent communication skills, and a passion for delivering excellent customer service.

Requirements

• Expert knowledge on ServiceNow Platform
• Intermediate level Knowledge of Linux OS (RHEL or any other Unix OS)
• Basic level knowledge of MySQL/MariaDB or other Databases
• Understanding of ITSM modules (Incident, Problem, Change, CMDB & Asset)
• Understanding in Integrations with 3rd party tools using (AD, SSO, web services, MID Server, JDBC, etc...).
• Demonstrated strong ability to troubleshoot technical issues.
• Passion for delivering excellent customer service.
• Good to have object-oriented programming skills (JavaScript and Java.)
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.
• Ability to work with high-value customer administrators and developers.
• Good understanding of ITIL Process Knowledge
• Good understanding of Agile Methodology
• Good understanding of Development Lifecycles & Release process
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Participate in deployment of features and ServiceNow releases.
• Make recommendations and participate in implementing ServiceNow requirements.
• Research and stay current in ServiceNow products and applicable integrated technologies
• Research and present new features of ServiceNow functionality on new releases
• Optimize stability and usability of ServiceNow through regular application maintenance
• Collaborate with team members to help debug technical issues
• Expected to diligently manage and resolve challenging issues assigned and may need to coordinate assistance from additional teams for more complex cases
• Resolve technical cases created by business looking for assistance to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow Application and platform.
• Performs routine maintenance to include performance monitoring and error identification/remediation
• Collaboration with the implementation team, Platform team,L2, L3 & L4 support and other internal IT departments
• Install, configure, Backup, Recovery and maintain Linux / Unix OS.
• Monitor OS performance, identify issues and resolve them in a timely manner.
• Ensure database security, integrity, consistency and most important data privacy.

Benefits

• Airbus is committed to achieving workforce diversity and creating an inclusive working environment.