Technology Demand Manager

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The Technology Demand Manager will be responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects.

Requirements

• IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are a plus.
• At least 4-5 years of experience in technical project management (Call center experience is a plus).
• Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel).
• Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance.
• Solid understanding of network technology: MPLS, TCP/IP, VLAN’s and other Data Network technologies.
• Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony.
• Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks.
• Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must).
• Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow.
• Can adapt to changing work schedules and working hours.
• Strong problem-solving, decision-making, and analytical skills.
• Can start ASAP or within 30 days.
• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

Benefits

• Competitive industry salaries
• Comprehensive benefits packages