Technology Demand Manager

We are seeking a Technology Demand Manager to join our IT Demand Management organization. The ideal candidate will have experience in technical project management, including developing work plans, identifying project scope, and managing internal technical functional areas.

Requirements

• IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus
• At least 4-5 years of experience in technical project management (Call center experience is a plus)
• Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel)
• Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance
• Solid understanding of network technology: MPLS, TCP/IP, VLAN’s and other Data Network technologies
• Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony
• Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks
• Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must)
• Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow
• Can adapt to changing work schedules and working hours
• Strong problem-solving, decision-making, and analytical skills
• Can start ASAP or within 30 days
• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Total Rewards
• Wellness
• HR
• Diversity
• Internal mobility and professional growth
• Inclusive environment
• Positive impact on the community