Technology & Operations Director of Service Delivery

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

Requirements

• 10+ years of experience in service management, with at least 5 years in a leadership role.
• Strong knowledge of ITIL framework and best practices.
• Proven track record of successfully managing service management operations in a complex environment.
• Excellent, clear, direct, compelling verbal and written communication and presentation skills, including the ability to explain IT concepts and technologies to business leaders and business concepts to the SMO staff.
• ITIL certification (Expert level preferred).
• Experience with service management tools and platforms (e.g., ServiceNow).
• Strong analytical and problem-solving skills with ability to think strategically and drive results.
• Ability to manage multiple priorities and work under pressure.
• Program/project management skills and experience

Benefits

• health/dental/vision/life/disability insurance
• FSA
• HSA
• 401(k) accounts
• paid-time-off benefits such as vacation, sick, and personal days
• eligible bonuses, equity and commissions for some positions