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Montclair State University
Technology Services Associate
Join Montclair State University as a Technology Services Associate in Montclair, NJ. Provide tech support, requiring a Bachelor's degree and 2 years' experience.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
Reporting to the Systems Manager, the Technology Services Associate provides technical support to faculty, administrators, and staff by tending to the day-to-day technology needs of each College.
Requirements
- Bachelor's Degree from an accredited college or university.
- Minimum 2 years of direct, hands-on technical support on Windows and Mac computing hardware and software.
- Familiarity with Microsoft Azure and Office 365 environments.
- Proficient in configuring, troubleshooting, and maintaining non-standard software and hardware solutions.
- Experience managing client requests through ServiceNow or similar ITSM tool, adhering to SLA requirements.
Requirements Summary
Bachelor's degree, 2 years of experience in technical support, and familiarity with Microsoft Azure and Office 365
