Montclair State University

Technology Services Associate

Join Montclair State University as a Technology Services Associate in Montclair, NJ. Provide tech support, requiring a Bachelor's degree and 2 years' experience.

Department - JobBoardly X Webflow Template
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 3, 2025

Reporting to the Systems Manager, the Technology Services Associate provides technical support to faculty, administrators, and staff by tending to the day-to-day technology needs of each College.

Requirements

  • Bachelor's Degree from an accredited college or university.
  • Minimum 2 years of direct, hands-on technical support on Windows and Mac computing hardware and software.
  • Familiarity with Microsoft Azure and Office 365 environments.
  • Proficient in configuring, troubleshooting, and maintaining non-standard software and hardware solutions.
  • Experience managing client requests through ServiceNow or similar ITSM tool, adhering to SLA requirements.

Requirements Summary

Bachelor's degree, 2 years of experience in technical support, and familiarity with Microsoft Azure and Office 365