TechOps Engineer

The TechOps Engineer will work closely with Development and DevOps teams to ensure systems are reliable, scalable, and performant. The role combines software engineering and IT operations to manage infrastructure and create scalable and highly reliable software systems.

Requirements

• 5+ years of experience in managing IT Systems, OS environments, specifically Linux
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience
• Experience with infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation)
• Flexibility to work in 24x7x365 shifts on rotational basis
• Must be comfortable working in a highly critical, fast-paced environment with shifting priorities

Benefits

• Automate operational tasks, such as deployments, changes, and incident response
• Use Infrastructure as Code (Terraform) and other configuration management capabilities to implement changes in the Cloud environment
• Provide operational application deployment support using standardized code deployment pipelines
• Collaborate with DevOps and Application Support teams to improve system reliability and performance
• Monitor system performance, identify potential issues, and proactively address them
• Participate in on-call rotation to provide 24/7 support for production systems
• Document processes, procedures, and system configurations
• Good exposure in running/ managing Network, Middleware, Database, applications and InfoSec environments
• Excellent Communications skills
• Good exposure in managing Situation/ Outages
• Build good understanding on Business application and their dependencies on IT Infrastructure
• Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests
• Initiate/ attend/ participate on outage and work towards resolution
• Suggest defects and product/infrastructure enhancements to improve stability and automation