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CACI International Inc
Tier 1 Help Desk Specialist
Join CACI as a Tier 1 Help Desk Specialist in National Harbor, MD. Leverage your 2-4 years of ServiceNow experience to support users and troubleshoot issues. Benefits include flexible time off and comprehensive healthcare.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 15, 2025
The Tier 1 Help Desk Specialist role involves assisting users with government client issued proprietary databases, software, software configuration control and systems. The position requires troubleshooting and problem isolation techniques to expedite and facilitate the identification and resolution of reported VIP issues and requests.
Requirements
- BA/BS in relevant field
- 3+ years relevant IT experience or 9 years of experience
- Prior Help Desk experience (2-4 years)
- Prior ServiceNow experience (2-4 years)
- Able to obtain DHS Suitability clearance
- Experience with Active Directory management and administration
Benefits
- Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
- Flexible time off benefit
- Robust learning resources
Requirements Summary
3+ years of IT experience or 9 years of experience; prior Help Desk experience; prior ServiceNow experience; ability to obtain DHS Suitability clearance
Apply now
National Harbor
|
Maryland
United States
Mid-Level
In-Person
Full Time
54200-111000 USD/year
