Leidos

Tier 2 Helpdesk Specialist

Join Leidos as a Tier 2 Helpdesk Specialist in Ashburn, VA. Support CBP TPVS with your ITIL v.4 skills and Top Secret clearance. Hybrid role available.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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Problem Management
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 7, 2025

The National Security Sector within Leidos is seeking a Tier 2 Help Desk Specialist supporting the CBP TPVS program in Ashburn, Virginia. This is a hybrid support role in which telework is partially available and on-site presence is required at regular intervals.

Requirements

  • Bachelor’s degree in computer science or related field with 8 years of related experience OR 7+ years of related experience with Masters Degree; 4 years of additional related work experience in lieu of degree
  • 5 years of experience with End User Support operations (Helpdesk, Service Desk, End User Support)
  • Must currently possess an active Top Secret clearance
  • ITIL v.4 certification
  • Solid experience with ServiceNow
  • Proficient with Microsoft Windows 10 and 11 servers
  • Knowledge of hardware troubleshooting techniques
  • Experience with Remote Desktop Protocol (RDP)
  • Solid MS Office Suite skills including Excel, Word, and PowerPoint
  • Excellent written and verbal communication skills
  • Solid troubleshooting techniques to find root causes and apply workarounds
  • Organization skills and attention to detail

Requirements Summary

Bachelor's degree or equivalent experience, 5 years of experience with end-user support, and ITIL v.4 certification