The National Security Sector within Leidos is seeking a Tier 2 Help Desk Specialist supporting the CBP TPVS program in Ashburn, Virginia. This is a hybrid support role in which telework is partially available and on-site presence is required at regular intervals.
Requirements
- Bachelor’s degree in computer science or related field with 8 years of related experience OR 7+ years of related experience with Masters Degree; 4 years of additional related work experience in lieu of degree
- 5 years of experience with End User Support operations (Helpdesk, Service Desk, End User Support)
- Must currently possess an active Top Secret clearance
- ITIL v.4 certification
- Solid experience with ServiceNow
- Proficient with Microsoft Windows 10 and 11 servers
- Knowledge of hardware troubleshooting techniques
- Experience with Remote Desktop Protocol (RDP)
- Solid MS Office Suite skills including Excel, Word, and PowerPoint
- Excellent written and verbal communication skills
- Solid troubleshooting techniques to find root causes and apply workarounds
- Organization skills and attention to detail