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Amentum
Tier 2 IT Support Technician
Join Amentum as a Tier 2 IT Support Technician in Washington, DC. Leverage ServiceNow for ticketing, troubleshoot Microsoft 365, and enjoy competitive benefits.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 25, 2025
Amentum is seeking Tier 2 IT Support Technicians to join their team in Washington, DC. The role involves providing Tier 2 IT desk side and/or call center support to end users, installing and repairing computer hardware and software, and utilizing ServiceNow ticketing system.
Requirements
- At least 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software
- ServiceNow ticketing system experience
- Experience averaging about 10–12 tickets a day
- Experience troubleshooting Microsoft 365, including Outlook and Teams
- Multi-factor authentication (MFA) troubleshooting experience
Benefits
- Competitive benefit package
- Hourly rate of $28.00 - $31.00
- Opportunity to work on critical efforts and make a difference
Requirements Summary
4+ years of IT support experience, ServiceNow ticketing system experience, and experience troubleshooting Microsoft 365
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
