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GovCIO
Tier 2 Service Desk Analyst
Join GovCIO as a Tier 2 Service Desk Analyst in Washington, DC. Leverage ServiceNow skills to resolve IT issues, mentor staff, and enhance IT services.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2024
GovCIO is hiring a Tier 2 Service Desk Analyst to support the Pension Benefit Guaranty Corporation's IT Infrastructure Support Services program. The analyst will troubleshoot and resolve technical issues, collaborate with IT teams and vendors, and provide mentorship and training to junior staff.
Requirements
- 3-5 years' experience in a complex Government IT environment
- Current ITIL Foundation and/or Practitioner v.4 certifications
- Proficiency in using ServiceNow to document and manage incidents and service requests
Benefits
- Mentorship and training to junior staff
- Collaboration with other IT teams and vendors
Requirements Summary
3-5 years' experience, ITIL Foundation and/or Practitioner v.4 certifications, ServiceNow proficiency
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
57000-67000 USD/year
