Tier 2 Support Specialist - Junior

DecisionPoint Corporation is seeking a Tier 2 Support Specialist - Junior to provide essential IT support to the USDA Customer Experience Center (CEC). The role involves assisting end users with technical issues, managing service tickets, and ensuring timely and effective resolutions to maintain a seamless IT environment.

Requirements

• Ability to obtain a Public Trust Clearance
• Associate’s Degree in Information Technology, Computer Science, or related field, or equivalent experience
• Minimum of 1 year of IT support experience
• Familiarity with IT service management tools (e.g., BMC Remedy Helix or ServiceNow)
• Basic troubleshooting skills for common IT issues, including hardware and software problems
• Strong customer service orientation with excellent communication skills

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) Match
• Health Savings Account
• Flexible Spending Account
• Training Reimbursement
• Education Assistance
• Paid Time Off
• Holidays