Tresata

Tresata Customer Support Director

Join Tresata as a Customer Support Director in Bengaluru. Leverage ServiceNow for incident management, oversee user support, and drive team success.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Expert/Leadership
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Application Developer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Incident Management
Department - JobBoardly X Webflow Template
Strategic Portfolio Management
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
October 17, 2024

The Customer Support Director is responsible for managing product users, routing and assigning requests to the support team and onboarding team, managing SLAs, active reporting, and monitoring product users and billing on Stripe.

Requirements

  • Master's Degree in Information Management or relevant field required
  • 12-15 years of experience in technical support is required, SaaS/Tech industry experience preferred
  • Experience in tools such as Jira, ADO, ServiceNow, etc. for Incident Management

Benefits

  • Opportunity to work with a fast-growing developer of AI-powered software systems
  • Active investment in employee's ideas and potential
  • Nonlinear career paths with rapid advancement opportunities

Requirements Summary

Master's Degree in Information Management, 12-15 years of technical support experience, experience with tools such as Jira, ADO, ServiceNow