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LightEdge Solutions
Triage Technician
Join LightEdge Solutions as a Triage Technician in Kansas City, MO. Provide customer support, triage alerts, and collaborate across teams. High school diploma required.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Provider
Job description
Posted on:
March 4, 2025
The Triage Technician is the first point of contact for customers experiencing technical issues, responsible for routing escalations to technical resources, and proactively monitoring and triaging alerts. They work closely with all departments and report to the Triage and Support Supervisor.
Requirements
- High School Diploma or equivalent
- Empathetic customer service mindset and attitude
- A superior sense of urgency and customer sentiment
- Excellent written and verbal communication skills
- Enjoys teamwork and collaboration
- Must have excellent problem-solving skills and the ability to prioritize
- Possess the ability to comprehend and execute documented escalation procedures
- Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services.
Benefits
- ServiceNow and ITSM experience
- Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc)
- Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.)
- IBM Power Technologies (IBM I and AIX) – IBM i Operations
Requirements Summary
High School Diploma or equivalent, empathetic customer service mindset, and problem-solving skills. Experience with ServiceNow and ITSM, monitoring tools, and cloud technologies is preferred
