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NCR Corporation
US Postal Support - Support Agent L1
Join NCR Corporation as a Support Agent L1 in Germantown, MD. Provide USPS Retail Systems support using ServiceNow. Requires tech experience & clearance. Benefits include medical, dental, and 401k.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 13, 2025
The L1 Support Agent will work in a fast-paced call center help desk environment providing technical hardware, software, and procedural support for the USPS Retail Systems Software (RSS) solution to the US Postal Service enterprise.
Requirements
- Ability to obtain a "Sensitive" level USPS clearance
- Associate degree in technical field with 3 years of technical support and customer service experience in a technology related position, or a high school diploma and 5 years of technical support and customer service in a technology related position.
- Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony, standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
Requirements Summary
3-5 years of technical support and customer service experience, associate degree in technical field or high school diploma, knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony, standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting
Apply now
Germantown
|
Maryland
United States
Mid-Level
Hybrid
Full Time
33500-48500 USD/year
