VIP Tech Support

VIP Tech Support role has responsibility for providing IT support to senior executives at AstraZeneca, working closely with technical leadership and reporting to the Site IT Technical Lead. The role requires strong technical knowledge, excellent communication skills, and the ability to work flexibly to meet the needs of executives.

Requirements

• Fluent in local site language (written and spoken) as well as Fluent in English (written and spoken).
• Minimum of High School Diploma
• Minimum of 5 years of relevant experience
• Higher level qualification or demonstrable experience in information technology or business and process management.
• Confirmed technical know-how and ability to pick things up quickly and assimilate information.
• Experience in guiding and coaching others to support their ability to perform well in their role.
• Strong knowledge of key ITIL Processes and their interoperability.
• Superb attention to detail.
• Ability to review and process information to produce findings/insights supporting decision making.
• Positive approach to learning new tools, technologies or processes as required for the role.
• Ability to work multi-functionally in diverse, multinational teams, across time zones.
• A self-starter with high levels of drive, energy, resilience, a can-do attitude and willingness to take the initiative.
• Solid ability to handle challenging priorities to successful delivery and working to deadlines.
• Solid experience of ServiceNow ITSM Toolset or similar.
• Ability to communicate effectively with the senior level executives using excellent verbal/written communication skills.
• Working knowledge of Apple products (MacBook, iPAD, iPhone)
• Demonstrable experience of supporting service improvements
• Customer Service background or accreditation desirable
• ITIL Foundation Accreditation desirable

Benefits

• 401(k) plan
• paid vacation and holidays
• paid leaves
• health benefits including medical, prescription drug, dental, and vision coverage