Workday Service Desk Analyst - EMEA Shift

Workday Service Desk Analyst - EMEA Shift. Provide comprehensive support to users of full-suite Workday and other HR systems, troubleshooting technical issues and ensuring a seamless user experience.

Requirements

• Proven experience in working in a service desk or support team
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues
• Have a good understanding of Joiners/Movers/Leavers processes
• A strong awareness of knowledge management ethics
• An understanding of both ITIL and Agile values
• Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders
• A strong commitment to providing exceptional customer service
• Flexibility to be able to work a range of shifts
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Experience of HR and Finance Applications, Workday in particular
• Experience of Service Management toolsets, ideally Jira/Confluence and ServiceNow

Benefits

• Passionate, inspired people
• Scale and opportunity
• Challenging and stimulating work
• Equal opportunities employer