Workforce Systems Advisor (Kronos)

We are looking for a Workforce Systems Advisor to provide first-level support for Kronos (MyTime) system issues, queries, and reports. In this role, you will case manage Kronos-related resolutions across Time & Attendance, Absence, and workforce management, collaborating with internal teams and external providers.

Requirements

• Experienced user of Kronos as an administrator and advisor
• A demonstrated knowledge of HR processes is highly desirable
• Experience in provision of Helpline support in large organisations or similar expertise
• Outstanding communication skills, with the ability to provide quick, effective solutions to customers
• Effective problem-solving skills, including decision making, time management and immediate prioritisation of tasks assigned
• Proficient in the use of ServiceNow or a similar ticketing system
• Ability to operate under pressure, multi-task and maintain accuracy of work

Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off