Account Escalation Manager

ServiceNow is seeking an Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during an account-level escalation. The Account Escalation Manager establishes a trusted short-term advisor relationship that works to ensure the overall customer satisfaction with our products and services.

Requirements

• 5+ years of relevant experience in support, Account management, escalations and critical incident management
• Proven experience in similar roles in Enterprise Software companies, such as technical account management, program or project management, or other leadership positions within account teams
• Demonstrated ability to lead and drive required business and technical outcomes in complex environments with multiple stakeholders, to include problem management and or escalation management
• Excellent written and verbal communication skills, with strong presentation and facilitation skills including proficiency in Excel, Word and PowerPoint
• A degree or equivalent, preferably in Information Technology, and proven experience in consulting and project management

Benefits

• 8 hours a day of work, social connections, and quality time with family