Servicenow Configuration Management Database Analyst II

The ServiceNow CMDB Analyst II will be part of the Service Management Office (SMO) ServiceNow IT Asset Management (ITAM) team supporting the Configuration Management Data Base (CMDB) utilizing the ServiceNow platform. The ServiceNow CMDB Analyst II will have strong impacts on the IT Asset Management, Incident, Service Interruption and Change processes and maintain partnerships with the Application, Database, Enterprise Architecture, Network and Server teams for the installation and maintenance of the Applications and Services they run.

Requirements

• Bachelor's Degree In information systems, computer science or commensurate selection criteria experience.
• Demonstrated advanced experience in ServiceNow IT Service Management (ITSM) Processes and Procedures.
• Proven experience in Software Development Life Cycle (SDLC) and knowledge of agile development and testing best practices from a Process Owner perspective.
• Proven experience coordinating multiple assignments simultaneously, and completing tasks accurately and on a timely basis with minimal supervision.
• Demonstrated experience working independently with minimal supervision.
• Proven knowledge of ITIL process and framework and ability to identify project risks and gaps, developing creative and workable solutions to complex problems.
• Demonstrated excellent verbal and written communication skills and ability to convey information to stakeholders in a clear, accurate, focused and concise manner.
• Proven ability to successfully and frequently interpret and communicate business needs among internal customers and external vendors in a clear, focused and concise manner.
• Demonstrated strong attention to detail with good organizational skills.
• Ability to continuously define problems, collect or interpret data, establish facts and draw valid conclusions.
• Demonstrated ability to work in a cross-functional team environment (business and information technology).
• Proven knowledge of the financial or insurance service industry is preferred.
• Proficiency and comprehension of the ServiceNow Common Service Data Model (CSDM).
• Proficiency in ServiceNow CMDB & Change Management processes in an enterprise environment.
• Proficiency in BigFix/SNOW/ServiceNow/SCCM Auto Discovery in an enterprise environment.
• Experience in ServiceNow configuration, integration or administration in an enterprise environment.
• Proficiency in Microsoft Office word processing, spreadsheet and database applications.
• ITIL 4 Certification (Preferred)
• Micro Certification - Cofigure CMDB (Preferred)
• Micro Certification - CMDB Health (Preferred)
• ServiceNow Certified System Administrator (Preferred)