.svg)
Elanco
Advisor - Customer Success
Join Elanco in Hook, Hampshire as an Advisor - Customer Success. Leverage your 8+ years in leadership and ServiceNow skills to enhance IT engagement and delivery.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 11, 2025
At Elanco, we are looking for a passionate and engaged individual to help us manage our demand, business engagement & communication, acting as a liaison to other IT teams as part of the TechOps Lead Team (TOLT).
Requirements
- 8+ years' experience working in leadership roles
- 5+ years' experience in program, project or delivery roles
- 5+ years' strategic business engagement experience
- Strong communication skills with examples of being able to explain things in a simple and concise way
- Strong influence skills across all levels of IT and third parties
- Strong people and facilitation skills, able to manage up
- Experience in multiple demand and delivery methodologies (e.g. Waterfall, Agile)
- Strong digital skills with experience using modern project management tools (e.g. Monday.com, Jira, Linear)
- Strong analytical and problem-solving skills
- Excellent attention to detail
- Experience working with service management technologies (e.g., ServiceNow) a plus
- Able to create an environment that is transparent, collaborative and respectful
Requirements Summary
8+ years of leadership experience, 5+ years of program/project delivery experience, 5+ years of strategic business engagement experience
