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LVT
Alert Response Specialist
Join LVT as an Alert Response Specialist in American Fork, UT. Utilize ServiceNow to manage cases, enhance customer experience, and drive process improvements. Benefits include health coverage, 401(k) match, and more.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 7, 2025
As an Alert Response Specialist at LVT, you will be part of a dedicated team committed to delivering exceptional service to our customers. You will play a critical role in managing customer account information and alert response preferences, ensuring accuracy, efficiency, and a seamless experience.
Requirements
- Investigate and resolve ServiceNow Cases efficiently and effectively
- Collaborate with internal teams where appropriate to address and escalate issues of high complexity
- Perform customer-initiated account audits to ensure optimal setup
- Monitor and manage proactive audit dashboards to identify potential improvements
- Assist ARS partners in addressing customer inquiries and service requests
- Support process improvement initiatives and contribute to documentation updates
- Deliver a positive and professional experience in all customer and internal interactions
Benefits
- Comprehensive health, vision, and dental benefits for you and your family
- 401(k) With up to 4% match
- Time Off & Paid Holidays
- Stock Options
- Paid Parental Leave
- Company Events
- Charitable Opportunities
- Wellness
- Scholarship opportunities for employees and their dependents
- Discounted cell services
- Opportunities to score tickets to Utah Jazz games and other Delta Center events
Requirements Summary
2 years of experience in customer service, research, or project management
