We are seeking a driven and detail-oriented Knowledge Analyst to join our IT support team. In this role, you will be responsible for creating, editing, and optimizing content within ServiceNow and managing all stages of the knowledge management lifecycle.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Over 3 years of proven experience in knowledge management, preferably within a ServiceNow environment.
- Experience with AI technologies and their application in process optimization and automation.
Benefits
- Opportunity to work with a talented and diverse team.
- Access to continuous learning opportunities, including certifications and training in advanced knowledge management and AI technologies.
- Engage in innovative projects that leverage cutting-edge technologies, contributing to the continuous improvement of our knowledge management practices.