Analyst, User Success (6 Months Contract)

Join OMERS, a global workplace where employees thrive, and contribute to accelerating growth & development, prioritizing wellness, building connections, and supporting communities. This role involves ensuring proper operation of End User Computing technologies, resolving incidents, and providing education on IT systems.

Requirements

• Post-secondary degree or diploma in computer science or computer-related studies
• Certified in ITIL foundations, with intermediate level instructions ideally working towards expert certification
• 1-2 years of work experience supporting Microsoft (Windows 10)/MacOS desktops/laptops
• Experience supporting Office 365 and SharePoint
• Experience supporting modern mobile platforms (iOS/Android)
• Experience with enterprise change management
• Experience supporting virtual environments (VM Horizons)
• Experience using ServiceNow or any equivalent Service Desk/Contact Centre ticketing system
• Experience supporting virtual collaboration solutions (Cisco WebEx, Microsoft Teams)
• Understanding of network topology and ability to diagnose base level network issues

Benefits

• Work-life balance
• Opportunities for growth and development
• Collaborative team environment
• Flexible work arrangements
• Professional development and training
• Recognition and rewards for outstanding performance
• Employee recognition programs
• Employee Resource Groups
• Equal opportunity employer