Join OMERS, a global workplace where employees thrive, and contribute to accelerating growth & development, prioritizing wellness, building connections, and supporting communities. This role involves ensuring proper operation of End User Computing technologies, resolving incidents, and providing education on IT systems.
Requirements
- Post-secondary degree or diploma in computer science or computer-related studies
- Certified in ITIL foundations, with intermediate level instructions ideally working towards expert certification
- 1-2 years of work experience supporting Microsoft (Windows 10)/MacOS desktops/laptops
- Experience supporting Office 365 and SharePoint
- Experience supporting modern mobile platforms (iOS/Android)
- Experience with enterprise change management
- Experience supporting virtual environments (VM Horizons)
- Experience using ServiceNow or any equivalent Service Desk/Contact Centre ticketing system
- Experience supporting virtual collaboration solutions (Cisco WebEx, Microsoft Teams)
- Understanding of network topology and ability to diagnose base level network issues
Benefits
- Work-life balance
- Opportunities for growth and development
- Collaborative team environment
- Flexible work arrangements
- Professional development and training
- Recognition and rewards for outstanding performance
- Employee recognition programs
- Employee Resource Groups
- Equal opportunity employer