OMERS

Analyst, User Success (6 Months Contract)

Join OMERS in Toronto as a User Success Analyst (6-month contract). Support IT systems, ensure tech operations, and enjoy growth opportunities and work-life balance.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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Change Management
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
January 27, 2025

Join OMERS, a global workplace where employees thrive, and contribute to accelerating growth & development, prioritizing wellness, building connections, and supporting communities. This role involves ensuring proper operation of End User Computing technologies, resolving incidents, and providing education on IT systems.

Requirements

  • Post-secondary degree or diploma in computer science or computer-related studies
  • Certified in ITIL foundations, with intermediate level instructions ideally working towards expert certification
  • 1-2 years of work experience supporting Microsoft (Windows 10)/MacOS desktops/laptops
  • Experience supporting Office 365 and SharePoint
  • Experience supporting modern mobile platforms (iOS/Android)
  • Experience with enterprise change management
  • Experience supporting virtual environments (VM Horizons)
  • Experience using ServiceNow or any equivalent Service Desk/Contact Centre ticketing system
  • Experience supporting virtual collaboration solutions (Cisco WebEx, Microsoft Teams)
  • Understanding of network topology and ability to diagnose base level network issues

Benefits

  • Work-life balance
  • Opportunities for growth and development
  • Collaborative team environment
  • Flexible work arrangements
  • Professional development and training
  • Recognition and rewards for outstanding performance
  • Employee recognition programs
  • Employee Resource Groups
  • Equal opportunity employer

Requirements Summary

Post-secondary degree in computer science, 1-2 years of experience supporting Microsoft and Office 365, and ITIL foundation certification