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Global Blue
Application Engineer - Service Management Tools
Join Global Blue in Porto as an Application Engineer for Service Management Tools. Support ITSM applications, troubleshoot issues, and enjoy competitive benefits.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 20, 2025
The Application Engineer - Service Management Tools will focus on the technical operation, maintenance, and support of ITSM-related applications, ensuring smooth functionality and resolving technical issues.
Requirements
- Hands-on experience in technical support of business applications in medium to large-scale environments
- Practical experience with ITSM tools such as Xurrent/4me, ServiceNow, or ITSM Remedy for operational support and troubleshooting
- ITIL Foundation certification and good understanding of ITIL-based support processes
Benefits
- Competitive salary and benefits package
- Opportunity to work in a dynamic and international environment
- Chance to develop skills and expertise in ITSM applications and tools
Requirements Summary
Relevant technical education or equivalent practical experience, 2-4 years of hands-on experience in technical support, ITIL Foundation certification
