Application Support Agent

We are Netcompany-Intrasoft, a leading European IT Solutions and Services company, seeking an Application Support Agent to manage service requests and incidents, and perform problem and change management.

Requirements

• Bachelor’s Degree in IT, Computer Science, or a related field.
• Over 2 years of professional experience in application support or a similar IT role.
• Service-oriented mindset with strong multitasking abilities and adaptability to change.
• Proficient with ticketing tools such as ServiceNow and Jira.
• Familiar with EU Institutions IT environments would be an asset.
• Strong understanding of authentication systems (MFA, SSO, TPM), mobile OS (iOS, Android), and API integration.
• Knowledge of IT security principles and basic networking concepts.
• Excellent communication and interpersonal skills.
• Fluency in English is required; knowledge of French is an advantage.

Benefits

• opportunity to work in a modern environment & in a hybrid working model
• a seamless onboarding experience and a buddy to support you on your first steps
• a competitive compensation & benefits package
• health and life insurance program
• meal allowance
• well-being activities (on premises)
• continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• a personalized development plan for targeted career growth