Application Support Analyst UK&I

Experian is seeking an Application Support Analyst to provide advanced support and consultancy for clients and internal teams. The ideal candidate will have experience in application/customer support, cloud technology, and ITIL terminology.

Requirements

• 3+ years of experience in application/customer support
• Fluency in English, both written and verbal
• Excellent communication skills, including proficiency in writing reports and presenting technical work
• A creative and inquisitive mind, focused on solving data and analysis problems
• Logical approach to incident resolution
• Understanding of ITIL terminology and the ability to work in an ITIL-focused environment
• Experience with using ServiceNow
• Experience in cloud technology, specifically AWS, and supporting Kubernetes-based applications
• Experience with Windows Server configuration, monitoring, and troubleshooting
• Experience with Red Hat Linux configuration, monitoring, and troubleshooting
• Working knowledge of SQL
• Knowledge of software configuration
• Knowledge of Apache Tomcat and IIS
• Experience with observability tools such as Dynatrace and Splunk

Benefits

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.