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Boku
Application Support Engineer Team Lead
Join Boku as an Application Support Engineer Team Lead in Mumbai. Oversee team operations, ensure service levels, and enjoy stock equity and extra vacation days.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2024
The Application Support Engineer Team Lead plays a pivotal role within Boku's Network Operations Center, ensuring the seamless operation of our network of mobile operator suppliers and vendor partners. This position involves overseeing the team's daily activities, validating work, and ensuring that transaction flows and business processes meet expected service levels.
Requirements
- 5-7 years of experience in application support or a related technical role
- Technical degree in engineering
- Knowledge of ITIL or other service management frameworks
- Experience using log analysis tools such as Sumo Logic, Kibana, and Elasticsearch
- Proficiency in using Unix or Linux command-line systems
- Ability to write and troubleshoot basic scripts in Bash or Python
- Experience using ticketing systems such as JIRA, Rally, ServiceNow
Benefits
- Stock equity for publicly listed Boku Inc
- Extra vacation days between Christmas and New Year
- Generous referral bonus
- Home Office equipment budget
- Frequent all-inclusive team events
Requirements Summary
Strong technical skills, 5-7 years of experience, and knowledge of ITIL or other service management frameworks
