ASPIRE GSC – Experience & Quality Analyst

Version 1 is seeking an experienced and results-driven Experience and Quality Analyst to design, implement, and manage strategies that ensure exceptional customer and employee experiences. The ideal candidate will have excellent ServiceNow skills, excellent communication and administration skills, and a strong analytical and problem-solving background.

Requirements

• In-depth knowledge of ITIL frameworks, particularly quality and experience management.
• Knowledge of experience management tools, methodologies, and best practices.
• Strong analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Exceptional organisational skills.
• Proficiency in ITSM tools e.g., ServiceNow.
• Bachelor's degree in IT, Computer Science, or related field (preferred).
• ITIL Foundation certification (mandatory); ITIL Practitioner or higher (desirable).
• Proven experience in a quality and experience management or similar IT operations role.

Benefits

• Comprehensive benefits package that prioritises well-being, professional growth, and financial stability.
• Hybrid schedule and business travel opportunities.
• Private medical and life insurance coverage.
• Free eye tests and contributions towards glasses.
• Incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Employee-designed Profit Share scheme.
• Pathways Career Development Quarterly programme for professional growth.