ASPIRE GSC – Incident & Request Analyst

Version 1 is seeking an experienced Incident and Request Analyst to oversee and manage the end-to-end incident and request management practice within the organization. The ideal candidate will have strong analytical and problem-solving skills, proficiency in ITSM tools, and experience in an incident management or similar IT operations role.

Requirements

• In-depth knowledge of ITIL frameworks, particularly incident and request management
• Strong analytical and problem-solving skills
• Exceptional communication and interpersonal skills, with the ability to manage high-pressure situations
• Proficiency in ITSM tools e.g., ServiceNow
• Ability to coordinate cross-functional teams
• Bachelor's degree in IT, Computer Science, or related field (preferred)
• ITIL Foundation certification (mandatory); ITIL Practitioner or higher (desirable)
• Proven experience in an incident management or similar IT operations role

Benefits

• Private medical and life insurance coverage
• Free eye tests and contributions towards glasses
• Incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Employee-designed Profit Share scheme
• Pathways Career Development Quarterly, a programme designed to support professional growth