Associate Customer Success Manager

ServiceNow is seeking an Associate Customer Success Manager to act as an advocate for customers, helping them achieve business outcomes and foster greater adoption and usage of ServiceNow products. The role involves overseeing a portfolio of customers, working with them to identify criteria for assistance, and ensuring escalated issues are resolved quickly.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 2+ years of related work experience; OR equivalent work experience
• Apply proficient knowledge of standard principles, theories, concepts and techniques
• Build productive working relationships
• Analyze information and propose solution to meet needs of customers

Benefits

• Ability to work with a global market leader
• Opportunity to work with innovative AI-enhanced technology
• Collaborative and inclusive work environment