Associate End User Services Engineer

Provide first-class support service to Pearson businesses with respect to devices in use in the day-to-day operation, including installing, diagnosing, repairing, and maintaining hardware and equipment.

Requirements

• Install, upgrade, support, and troubleshoot windows OS
• Install/configure and basic troubleshooting for MAC
• Install, upgrade, support, and troubleshoot applications such as MS Office, Internet browsers (IE, Chrome, and Firefox), Adobe Acrobat, etc.
• Install/configure and basic troubleshooting for network printers, scanners, computer hardware, desktop, laptop, network, Wi-Fi, and peripherals
• Basic knowledge about antiviruses, SCCM, intune
• Basic knowledge of windows Auto Pilot
• Basic Knowledge of MacOS
• Knowledge about Remote support tools
• Knowledge of mobile devices for configuring emails
• Basic knowledge of excel for inventory management
• Hands on experience on any ticketing tool (ServiceNow will be an advantage)

Benefits

• Liaise with 3rd party suppliers and support desks as necessary
• Provide additional out of hours support as required and assist in office moves
• Maintain active directory assets ensuring policies are adhered to
• Ensure data protection is maintained to legal obligations and to ensure data security is upheld according to corporate guidance and regulations
• Provide remote hand support to Network & AV Team whenever required