.svg)
Auto Global
Auto Global
Join Auto Global in Mandaue City as a Technical Support Specialist. Utilize ServiceNow for troubleshooting and user support. Requires IT degree, 1-2 years experience, and relevant certifications.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 6, 2025
Auto Global seeks a Full Time Auto Global to join our team. The ideal candidate will have a Bachelor’s degree in Information Technology, Computer Science, or a related field, and 1-2 years of experience in technical or application support. Responsibilities include troubleshooting software and application-related issues, handling user queries, and providing clear instructions and solutions to non-technical end-users.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 1-2 years of experience in technical or application support
- Relevant certifications such as ITIL Foundation, NetSuite, or similar
- Familiarity with incident logging and tracking in ticketing systems (e.g., Jira, ServiceNow, or Zendesk)
- Proficiency in SQL and APIs and integration points between applications
- Excellent problem-solving and critical-thinking abilities
- Strong communication skills
Benefits
- Not specified
Requirements Summary
Bachelor’s degree in Information Technology, Computer Science, or a related field; 1-2 years of experience in technical or application support; relevant certifications
Apply now
Mandaue City
|
Central Visayas
Philippines
Entry Level
In-Person
Full Time
