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LaSalle Investment Management
Team Lead – Applications Support
Join LaSalle Investment Management in Taguig as a Team Lead – Applications Support. Oversee a team, enhance user experiences, and leverage ServiceNow tools. 5+ years in product support required.
Consulting
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 15, 2025
The Team Lead – Applications Support oversees a high-performing team and provides hands-on support for strategic products, driving business success through development of robust support processes and delivery of exceptional product support and user experiences.
Requirements
- 5+ years of experience in product support or relevant industry experience
- 2+ years of management experience in customer or product support
- Salesforce / Certinia Administration required
- Advanced knowledge of Microsoft Office suite, with strong Excel skills for reporting and data analysis
- Familiarity with support tools such as ServiceNow, Jira, Azure DevOps preferred
- Subject Matter Expert in relevant products and industry expertise
- Bachelor's degree in a related field (e.g., Finance, Real Estate, Data, Customer Service, Product) preferred
Requirements Summary
5+ years of experience in product support, 2+ years of management experience, Salesforce / Certinia Administration required
