Bilingual (EN/FR) Store and Corporate Support Specialist

The Support Specialist is responsible for managing the resolution of problems in a timely manner, troubleshooting, and providing first-level system support to retail stores and home office users. Excellent bilingual communication and customer service skills are required.

Requirements

• Degree or Diploma in Computer Networking or related discipline
• A+, Network +, CCENT, or MCP Certification an asset
• Excellent troubleshooting and diagnostic skills
• Working knowledge of PCs and Windows operating systems
• Working knowledge of Active Directory, and DOS command line functionality
• Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications
• Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV)
• Experienced with remote access software (VPN, Microsoft Terminal Services)
• Experience with ServiceNow Call Tracking database
• Bilingual in French and English
• Ability to work with Excel is an asset
• Candidate must have valid driver’s license
• 1-2 years of help desk or equivalent experience

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs