Business Solution Architect – OSS/BSS, WFM

We are looking for a Business Solution Architect to support our enterprise architecture vision by participating in architecture strategy, guidelines, patterns, frameworks, and practices. The ideal candidate will have experience in IT Architecture, Solution Architecture, Business Architecture, and Telecommunications.

Requirements

• Bachelor's Degree or combination of relevant education and experience.
• 10+ years' experience in IT Architecture, Solution Architecture, Business Architecture or similar experience required.
• 5+ years' experience in Telecommunications, ideally both wireline and wireless.
• Extensive experience with API development and integration across Business Systems – CRM, OSS, BSS, Finance, Product Catalogue and 3rd party integrations (payment, provisioning, fulfillment, inventory, etc).
• Ideally IT Billing and Finance Operations experience.
• Requires extensive Front End, Billing and CRM experience.
• Experience with ServiceNow capabilities.
• eCommerce experience, specifically with regards to Catalogue Management, Buy-Flow, Self-Serve and supporting technologies.
• Omni-channel capabilities - Web and Call Centre applications & architecture patterns.

Benefits

• We are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
• We strive to create an environment that welcomes and nurtures all.
• We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.