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BETSOL
CCaaS Support Technical Lead
Join BETSOL as a CCaaS Support Technical Lead in Broomfield, CO. Lead contact center tech support, ensuring system performance. 10+ years IT experience required. Benefits include health insurance, competitive salary, and 401K.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
Governance, Risk, and Compliance
IT Service Management
Incident Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 31, 2025
BETSOL is a cloud-first digital transformation and data management company. The CCaaS Support Technical Lead will lead the managed services delivery team supporting contact center technologies, ensuring high availability and performance of critical customer service systems.
Requirements
- 10+ years in IT service management
- 5+ years leading tier 2 support team for contact centers
- Strong experience with Verint ecosystem, Cloud platforms (AWS, GCP), ITSM processes and tools, ServiceNow
- Understanding of healthcare compliance (HIPAA)
- Excellent stakeholder management skills
- Strong incident management experience
- Change management expertise
Benefits
- Comprehensive health insurance
- Competitive salaries
- 401K
- Volunteer programs
- Scholarship opportunities
Requirements Summary
10+ years IT service management, 5+ years leading tier 2 support team, strong experience with Verint ecosystem
