Change Management, Adoption and Transformation Manager, CSS Technology and Services

ServiceNow is seeking a Change Management, Adoption and Transformation Manager to drive transformation, enhance operational efficiency, and ensure teams embrace change with confidence and clarity. The ideal candidate will have 6-8+ years of experience in change, strategy, and/or transformation role within a fast-paced, dynamic environment.

Requirements

• Experience leading change management and adoption efforts in a fast-paced, customer-focused environment
• Strong ability to influence, engage, and drive alignment across cross-functional teams
• Proven expertise in developing structured change strategies, communications, and enablement plans
• Ability to analyze adoption metrics and translate insights into action
• Passion for helping teams navigate change with clarity, confidence, and enthusiasm

Benefits

• Base pay of $121,700 - $213,000
• Equity (when applicable)
• Variable/incentive compensation
• Health plans
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs