Change Manager - Federal

ServiceNow is seeking a Change Manager to support its US Public Sector customers. The ideal candidate will have experience in leveraging AI to integrate into work processes, ITIL Foundation Certification, and 4+ years of professional ITIL Change Management experience.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• ITIL Foundation Certification or equivalent knowledge of ITIL/ITSM.
• 4+ years of professional ITIL Change Management experience; demonstrate in-depth knowledge of ITIL Change Management processes, principles, methods and techniques.
• At least 3 years of experience in managing/supporting enterprise-level software applications.
• Requires 3 years of business analyst experience of which at least 2 years mainly in business analysis with a focus on gathering requirements, process improvements and solution design.
• Strong business partnership experience is preferred, with a proven track record of successfully driving cross-functional initiatives, enhancements and support issues.
• High energy, self-starter, hungry for learning new technologies and ability to promote transformational and sustainable change.
• Strong facilitation, communication, and influencing skills.
• A strong desire for continuous improvement and drive to achieve goals.
• The ability to learn quickly, be curious, open to feedback and be highly adaptable.
• Provide after-hours and weekend on-call support for escalated situations; participate in on-call rotation with other Change Managers in other regions around the world.

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance