Change Manager

Join M&S as a Change Manager and be part of an inclusive, dynamic, and exciting business that's built on doing the right thing and bringing exceptional quality, value, and service to every customer. As a Change Manager, you'll oversee and manage the end-to-end Change Enablement process, ensuring all changes to D&T products and services are effectively planned and implemented.

Requirements

• Strong knowledge of DevOps, high-velocity environments with an understanding of CI/CD processes and their impact on Change Enablement.
• Deep expertise in ITIL service management practices, including incident, event, asset, configuration, problem, change and release Management.
• Strong experience leading and governing change processes to ensure that changes are well-planned and executed with minimal disruption
• Solid technical knowledge of IT infrastructure, products/applications, and network operations, with a clear understanding of how these components interact, and typical technical issues that may cause unplanned disruption.
• Experience working with IT Service Management (ITSM) and DevOps tools and platforms, including ServiceNow / BMC Helix, Jira, Confluence and GitHub and with an excellent understanding and experience of Change Management module capabilities, collaboration enablers.

Benefits

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.