Senior Technical Support Engineer

Flexera is seeking a Senior Technical Support Engineer to provide exceptional technical support to customers, partners, and field engineers. The successful candidate will troubleshoot and resolve complex technical issues, create and publish informative articles for Flexera's Knowledge Base, and collaborate with Product Management and Engineering teams to identify and resolve defects.

Requirements

• 1-3 years of experience providing technical support for enterprise software products and services.
• Experience with Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries, and networking protocols.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Strong written and verbal communication skills to effectively interact with customers and internal teams.
• Strong interpersonal skills and the ability to engage with customers at all levels.
• A commitment to delivering exceptional customer satisfaction.
• Self-starter with a proactive attitude towards solving problems and continuously improving processes.
• Strong organizational skills and the ability to multitask effectively.
• An understanding of CMDB & Software Asset Management, particularly within ServiceNow, is a plus.
• A strong appetite for learning in a fast-paced environment.

Benefits

• Be part of a dynamic and fast-paced team.
• Opportunity to grow and advance in your technical career.
• Collaborative environment focused on continuous improvement.