Citi

Data and Productivity Lead Analyst

Join Citi in Belfast as a Data and Productivity Lead Analyst. Leverage ServiceNow expertise to analyze HR processes, drive change, and enhance decision-making. Benefits include 27+ days of holiday, performance bonuses, and private medical insurance.

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Direct Hire
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Entry Level
ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Human Resources Service Delivery
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Problem Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
April 25, 2025

Become a strategic professional in the Process Design and Re-Engineering team within Human Resources Partnership & Delivery (HRP&D). Conduct in-depth analyses of HRP&D processes and deliver robust insights to prioritize change initiatives, guide decision-making, planning, and implementation. This role requires good analytical skills, strong communication and diplomacy skills, and the ability to influence decisions through advice, counsel, and/or facilitating services to others in the area of specialization.

Requirements

  • Several years of data management and analysis experience
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in Microsoft Office. Advanced MS Excel and VBA knowledge required.
  • Ability to manage multiple projects in a fast-paced environment, while delivering high-quality and detail-oriented work products
  • Self-motivated and detail oriented, High proactivity and problem-solving skills
  • Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
  • Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.
  • In depth knowledge of ServiceNow – both as an agent and developer preferred
  • In depth knowledge of Workday business process, transaction, and reporting structure
  • Bachelor’s/University degree, Master’s degree preferred

Benefits

  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Requirements Summary

Several years of data management and analysis experience, strong communication and diplomacy skills, and in-depth knowledge of ServiceNow and Workday