Change & Release Management Analyst

Change & Release Management Analyst to support LGRA's IT change management and release management processes. The role requires a strong understanding of IT service management processes, project coordination principles, and ability to work independently and collaborate with key stakeholders.

Requirements

• 3+ years of experience in a change/release management or similar IT service management role.
• Associates Degree in Information Technology, Business Administration, or a related field (or equivalent experience) preferred.
• Experience with Change Management, Release Management, and other IT Service Management processes.
• Strong understanding of project coordination principles, including dependency tracking and risk management.
• Strong analytical skills to evaluate change impacts and make data-driven decisions.
• Experience working within an ITIL framework preferred.
• Experience with Agile and/or DevOps methodologies preferred.
• Experience with Service Management and Work Management tools (e.g., ServiceNow, Jira Zendesk, or similar).
• Experience with the Microsoft productivity tools (Office, Teams, Outlook)

Benefits

• 10 - 25 vacation days depending on experience level and years of service
• 4 floating holidays & 2 personal days
• 10 - 15 sick days, depending on years of service
• 2 paid volunteering days
• Health benefits, including medical, dental, and vision coverage
• Supplemental health benefits and life insurance
• 6 weeks of paid parental and maternal leave
• Immediate vesting into a 401k savings plan with up to 6% company match
• 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service
• Flexible Workspace and Arrangements
• Tuition and Certification reimbursements
• Infertility and domestic partner benefits