Cisco Voice Admin

We are seeking a Unified Communications Administrator to join our team in Pontiac, MI. The successful candidate will support the enterprise voice environment using a Plan, Build, Operate model, and will be responsible for building new hires, performing administration of Cisco Unified Communications Manager, Cisco Unity Connection & Cisco Contact Center Enterprise, and monitoring voice network performance.

Requirements

• Computer-related degree or equivalent experience
• 3+ years of experience in Information Technology
• 2+ years of experience with Cisco application administration
• Strong working knowledge of TCP, UDP, SIP and VoIP
• Experience with Cisco Call Manager and Unity Connection
• Strong Microsoft Office experience (Word, Excel, PowerPoint)
• Experience working in ticketing systems (ServiceNow)
• Onsite, full-time attendance
• Experience with Cisco Call Manager, Cisco Unity Connection & Cisco Contact Center Enterprise
• Ability to work 100% on-site in Pontiac, Michigan

Benefits

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi