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Trackforce
Client Support Team Lead
Join Trackforce in Montreal as a Client Support Team Lead. Leverage ServiceNow skills to lead a support team, troubleshoot issues, and enhance customer satisfaction. Enjoy remote work and a collaborative environment.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 16, 2025
Trackforce is a SaaS company that provides physical security workforce management software. We're seeking a Client Support Team Lead to lead a support squad and provide frontline customer assistance.
Requirements
- 3+ years of experience in a SaaS customer support role, with leadership or mentoring experience preferred.
- Strong problem-solving skills with the ability to troubleshoot technical issues and communicate solutions effectively.
- Experience using customer support tools such as Zendesk, Jira, or ServiceNow.
Benefits
- Flexible, fully remote work environment
- Opportunity to work with a highly focused team that delivers value for customers
- Foster Curiosity, Lead with empathy, Take Ownership and be accountable, Empower diversity, Be True and act with Integrity.
Requirements Summary
3+ years of SaaS support experience, strong problem-solving skills, and experience with customer support tools
