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Zafin
Cloud Support Analyst III
Join Zafin in Vancouver as a Cloud Support Analyst III. Provide advanced support, mentor juniors, and drive process improvements. 5+ years experience required. Competitive benefits!
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 17, 2025
We are seeking a Cloud Support Analyst III to provide strategic guidance and advanced support to address critical customer needs, leading the resolution of complex technical issues, driving process improvements, and mentoring junior team members.
Requirements
- 5+ years of experience in application support, cloud infrastructure management, or software development
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience
- Advanced experience with databases, including complex SQL queries for debugging and optimization
- Deep familiarity with Azure cloud technologies, including AKS, Azure Container Registry, and related tools
- Software industry methodologies, including ITIL and Agile practices
- Ticketing systems like Zendesk, ServiceNow, or Jira
Benefits
- Competitive salaries
- Annual bonus potential
- Generous paid time off
- Paid volunteering days
- Wellness benefits
- Robust opportunities for professional growth and career advancement
Requirements Summary
5+ years of experience in application support, cloud infrastructure management, or software development, Bachelor’s degree in Computer Science, Engineering, or equivalent experience, Advanced experience with databases
