Zafin

Cloud Support Analyst III

Join Zafin in Vancouver as a Cloud Support Analyst III. Provide advanced support, mentor juniors, and drive process improvements. 5+ years experience required. Competitive benefits!

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
January 17, 2025

We are seeking a Cloud Support Analyst III to provide strategic guidance and advanced support to address critical customer needs, leading the resolution of complex technical issues, driving process improvements, and mentoring junior team members.

Requirements

  • 5+ years of experience in application support, cloud infrastructure management, or software development
  • Bachelor’s degree in Computer Science, Engineering, or equivalent experience
  • Advanced experience with databases, including complex SQL queries for debugging and optimization
  • Deep familiarity with Azure cloud technologies, including AKS, Azure Container Registry, and related tools
  • Software industry methodologies, including ITIL and Agile practices
  • Ticketing systems like Zendesk, ServiceNow, or Jira

Benefits

  • Competitive salaries
  • Annual bonus potential
  • Generous paid time off
  • Paid volunteering days
  • Wellness benefits
  • Robust opportunities for professional growth and career advancement

Requirements Summary

5+ years of experience in application support, cloud infrastructure management, or software development, Bachelor’s degree in Computer Science, Engineering, or equivalent experience, Advanced experience with databases