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Apside
Coach ITSM
Join Apside as a Coach ITSM, guiding clients in ServiceNow Incident and Request Management. Leverage ITIL v4 expertise for operational efficiency. Remote work offered.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 5, 2025
We are seeking an experienced Coach ITSM with expertise in Service Desk Incident Management and Request Management. The role involves guiding and coaching clients to become self-sufficient in IT Service Management.
Requirements
- Extensive experience in Incident Management and Request Management within a Service Desk environment.
- Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions.
- Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios.
Benefits
- Opportunity to work with clients to improve operational efficiency and service delivery.
- Chance to leverage hands-on experience to transfer knowledge effectively.
- Remote work arrangement.
Requirements Summary
Experience in Incident Management and Request Management, hands-on expertise in ServiceNow, and strong understanding of ITIL v4 best practices
Apply now
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United States
Mid-Level
Remote
Part Time
